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Frequently Asked Questions


 

 

I am ready to start, what should I do next and what's the process?

 

STEP 1. Fill in our online quote request.
STEP 2. We send a quotation based on information given in quote request.
STEP 3. If you are happy with the quotation, you can forward Client Approval Form back to us indicating you wish to proceed
STEP 4. We'll contact you again for further consultation to know your requirements.

STEP 5. You place a deposit for project to commence
STEP 6. Collect information stage - you send us content and graphics
STEP 7. We proceed with design
STEP 8. On first week of proposed due date, we'll give you 1st preview of website
STEP 9. You give us your feedbacks
STEP 10. We modify and make changes to website as you've requested
STEP 9 & 10 is repeated until you're 100% happy with the website
STEP 10. We send you Final Sign Off form and final invoice.
STEP 11. You sign and fax Final Sign Off form back to us to indicate you're happy with our work and make payment
STEP 12. Upon confirmation of your payment, we'll upload your website to web server or deliver your website to you electronically.

 

When do I make payment?

We require a 30% deposit to commence. Progress payment(s) might be required for larger projects. Final payment is made on delivery date. Delivery date is when we show you the completed website. We will give you the URL to the completed website.

 

What if I'm not happy with the final website, do I have to pay the remaining balance?

No you don't. You won't have to pay until you are completely happy with the final website. We can discuss changes, correction or a re-design.

 

What payment methods do you accept?

  • Direct bank deposit

  • PayPal - Credit Cards

  • Cheques/Money Order

Do you provide hosting?

Yes. We provide shared hosting for as low as $6.80. This includes: up to 10 email addresses, unlimited traffic and as much webspace as you need.

 

Does your quote include text & images for my website?

No. We believe you are the best person to write about your business.

Our clients provide all textual information and as much images as possible. If necessary we can provide free stock photos found from external resources. You will not be charged for these stock photos if they are free.

 

After the website is done, can I make changes to it myself?

We can provide an online CMS (content management system) so you can edit the the basic (text & images) of the website yourself. A CMS once off license fee starts from $80. Alternatively, we can provide ongoing support and maintenance for your website, our support rate is $100 per hour.

 

Can you upload website to external hosting company?

Yes. If you're not hosted with us we can upload your website onto an external web host. Simply give us the FTP details.

 

What is ongoing support involve and is it on request?

Our ongoing support service involves making changes to your website or adding new information or pages. It is entirely on your request. We charge $100 per hour for support. Simply email us the changes you require, we will give you an approximate quote and estimated completion date.

 

How will people find my website once it's live?

We understand the importance of Search Engine Optimisation (SEO) and we have been researching into it. Our goal is to prepare our Clients' websites for Search Engines and provide you with ongoing advice on how to improve your site ranking in search engines such as Google. Websites designed by us include the following:

1. Insertion of meta tags: individual page Titles, Descriptions and relevant Keywords.
2. Advice on how to have a ontent-rich website to improve your search engine ranking
3. Advice how to have links to other creditable websites and have them link to your website

4. Advice on the use of WordPress blog to provide useful content. Google ranks your website according to the amount of useful information you provide to your Customers.

 

If these have not answered your question, please contact us.

 

 

 

 

 

"Excellent....Wonderful - I would recommend My Websites to anyone. They are easy going, helpful, understanding, friendly and many times exceeded our expectations. Nothing was ever too much trouble for them. Its been great doing business with such a creative and professional team. We are so Glad we chose My Websites and will continue to use them in the future. Signed a very happy customer!!"

Tranquillity Spa & Beauty

 

 


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